If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
Quilter Financial Planning Complaints Department, Riverside House, The Waterfront, Newcastle Upon Tyne, NE15 8NY
You can find more information by visiting the Quilter Financial Planning website at
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)
John Mayhead & Associates is an appointed representative of Quilter Financial Services Ltd and Quilter Mortgage Planning Ltd, which is authorised and regulated by the Financial Conduct Authority.
The Financial Conduct Authority does not regulate advice on commercial and agricultural mortgages, buy to let mortgages, or advice on some tax matters.
The information and content within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.